Returns, Exchanges and Refunds Policy
At By Lau Pereira, we are committed to customer satisfaction and the quality of the products we sell. If you experience any issues with your order, please contact us at pedidos@bylaupereira.com.
1. Right of Withdrawal
For online purchases, consumers generally have 14 days from receipt of the products to exercise their right of withdrawal without giving a reason, subject to the exceptions provided for by applicable law.
The right of withdrawal does not apply, in particular, to certain goods that are liable to deteriorate or expire rapidly, or to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where the applicable legal conditions are met.
The eligibility of each product for return will be assessed according to its nature and the applicable legislation.
2. Return Conditions
Where the right of withdrawal applies, customers should keep products in appropriate condition and avoid handling them beyond what is necessary to establish their nature, characteristics and functioning.
Where applicable, products should be returned in their original packaging and accompanied by proof of purchase.
Before returning any product, please contact us at pedidos@bylaupereira.com to receive return instructions.
3. Food Products and Expiry Dates
Our store sells packaged food products, not fresh food. Customers should check the expiry or best-before date stated in each product description before purchasing.
Products approaching their expiry date are identified in our Special Discounts section.
An approaching expiry date does not, in itself, remove the consumer's statutory rights. Returns will be assessed according to the nature of the product and the applicable legislation.
For food safety reasons, opened or used food products, or products with compromised packaging, will be assessed individually, taking into account the applicable legal exceptions.
4. Damaged, Incorrect or Non-Conforming Products
If you receive a damaged or incorrect product, or one that does not conform to its description, please contact us as soon as possible at pedidos@bylaupereira.com. Include your order number and, if possible, photographs of the product and packaging.
We will review the situation and inform you of the next steps. Statutory consumer rights relating to non-conforming products will be respected, without undue costs to the consumer.
5. Exchanges and Refunds
Exchanges and refunds will be handled according to the reason for the request and the applicable legislation.
Where a refund is due, it will be issued using the original payment method, within the time limits and under the conditions required by law.
Return shipping costs will be borne by the appropriate party in accordance with applicable legislation and the conditions communicated to the customer in advance.
Products purchased on sale retain the same applicable statutory consumer rights as other products.
6. Contact Us
For any questions regarding returns, exchanges or refunds, please contact:
Email: pedidos@bylaupereira.com
The By Lau Pereira team will review each case carefully and seek an appropriate solution while respecting consumer rights.